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4.8 out of 5 stars across Trustpilot, Feefo and Google! Our customers love Online Mortgage Advisor

All of the advisors we work with are fully authorised and regulated by the FCA and specialise in a number of different fields. We operate a triage service so, whatever type of enquiry you have, you will be passed to somebody with the right level of experience in that area.

If you want to make a mortgage enquiry taking into account more in-depth personal information then please fill out the mortgage enquiry form by clicking on the button below.

Email us

New customer enquiries[email protected]

Customer feedback: [email protected]

Broker enquiries[email protected]

Journalist and PR enquiries[email protected]

Technical questions and feedback: If you have technical questions, feedback or have noticed possible inaccuracies in any content – [email protected]co.uk

Find us in Derby

Online Mortgage Advisor
Bezant House
Bradgate Park View
Chellaston, Derby
DE73 5UH

Telephone: 0808 189 2301 (local rates apply)

Trying to find a mortgage?

If you’re looking for a mortgage you’ll want to make sure you get the best deal, so finding the right mortgage broker is important. The advisors we work with can provide advice from anywhere in the country. Some have over 30 years experience offering the best service and products from the whole of the market – so you know you’re in safe hands.

Our job is to match with the perfect advisor for your situation and we work with hundreds independently accredited brokers, vetted to make sure they’re  experience and knowledgeable in their specific areas of expertise. Find out more about us here.

We are on hand at any point so please get in touch if you’d like to be passed to the best advice with no obligation. We work with advisors that specialise in both straightforward and hard to place mortgages.

Complaints Procedure

Online Mortgage Advisor is committed to providing services of the highest standards. Getting in touch with us if you are not satisfied with the service or content on our site allows us the ability to put things right and also improve processes for other visitors.

Please follow our complaints procedure below so that we can pass your complaint to the right person and resolve things as quickly as possible:

Contact us via email

Email your complaint to us at [email protected]

Contact us via post

Write to us at our head office address:

Online Mortgage Advisor
Bezant House
Bradgate Park View
Chellaston, Derby
DE73 5UH

Contact us via phone

01332 678081

Please provide us with the following:

  • Your name, address, and phone number
  • A concise description of the complaint (with details of the people / procedure in question)
  • A description of how you would like us to put things right

We’ll always do our best to handle your complaint immediately however it can often take time to investigate, we will aim to respond to your complaint in writing (email if appropriate) within 5 working days of receipt. We then aim to fully resolve complaints within 4 weeks but if things take longer we will contact you to explain with an idea of when we will be able to get things resolved.

If you email we will reply via email, however we may also contact you by phone or post where necessary and appropriate.

If your complaint is about an advisor

Online Mortgage Advisor accepts no responsibility for advice or services provided by any third parties, but if you have a compliant about one of the brokers we pass you to, we of course want to know about it! We take these complaints seriously as we want to ensure our visitors are treated fairly by third parties we recommend, however we cannot be held responsible for the actions of another company and as such you will need to take the complaint up with them directly following their complaints procedure. This is usually first dealt with directly by them, or with the regulator and financial ombudsman.

Where the products are FCA regulated

You can ask The Financial Ombudsman Service to review your complaint – they handle disputes with financial firms, but will only deal with your complaint once you have tried and failed to resolve the issue direct with the brokerage in question.

How to contact the Financial Ombudsman Service

By post:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR

Phone: 0800 023 4 567 or 0300 123 9 123 from a mobile
Website: www.financial-ombudsman.org.uk

Other products

Where complaints are relating to a non-regulated product, there are no other official avenues than direct with the brokerage or via Trading Standards.

FCA disclaimer

*Based on our research, the content contained in this article is accurate as of the most recent time of writing. Lender criteria and policies change regularly so speak to one of the advisors we work with to confirm the most accurate up to date information. The information on the site is not tailored advice to each individual reader, and as such does not constitute financial advice. All advisors working with us are fully qualified to provide mortgage advice and work only for firms who are authorised and regulated by the Financial Conduct Authority. They will offer any advice specific to you and your needs.

Some types of buy to let mortgages are not regulated by the FCA. Think carefully before securing other debts against your home. As a mortgage is secured against your home, it may be repossessed if you do not keep up with repayments on your mortgage. Equity released from your home will also be secured against it.

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