All of the advisors we work with are fully authorised and regulated by the FCA and specialise in a number of different fields. We operate a triage service so, whatever type of enquiry you have, you will be passed to somebody with the right level of experience in that area.
New customer enquiries: [email protected]
Customer feedback: [email protected]
Broker enquiries: [email protected]
Journalist and PR enquiries: [email protected]
Technical questions and feedback: If you have technical questions, feedback or have noticed possible inaccuracies in any content – content@onlinemortgageadvisor.
Online Mortgage Advisor
Telephone: 0808 189 2301 (local rates apply)
How we can help you find a mortgage
If you’re looking for a mortgage you’ll want to make sure you get the best deal, so finding the right mortgage broker is important. The advisors we work with can provide advice from anywhere in the country. Some have over 30 years of experience offering the best service and products from the whole of the market – so you know you’re in safe hands.
Our job is to match with the perfect advisor for your situation and we work with hundreds of independently accredited brokers, vetted to make sure they’re experienced and knowledgeable in their specific areas of expertise. Find out more about us.
We are on hand at any point so please get in touch if you’d like to be passed to the best advice with no obligation. We work with advisors that specialise in both straightforward and hard to place mortgages.
Online Mortgage Advisor is committed to providing services of the highest standards. Getting in touch with us if you are not satisfied with the service or content on our site allows us the ability to put things right and also improve processes for other visitors.
Please follow our complaints procedure below so that we can pass your complaint to the right person and resolve things as quickly as possible:
Email: [email protected]
Write to us:
Online Mortgage Advisor
Please provide us with the following:
- Your name, address, and phone number
- A concise description of the complaint (with details of the people/procedure in question)
- A description of how you would like us to put things right
We’ll always do our best to handle your complaint immediately however it can often take time to investigate, we will aim to respond to your complaint in writing (email if appropriate) within 5 working days of receipt. We then aim to fully resolve complaints within 4 weeks but if things take longer we will contact you to explain with an idea of when we will be able to get things resolved.
If you email we will reply via email, however we may also contact you by phone or post where necessary and appropriate.
If your complaint is about an advisor
Online Mortgage Advisor accepts no responsibility for advice or services provided by any third parties, but if you have a complaint about one of the brokers we pass you to, we of course want to know about it! We take these complaints seriously as we want to ensure our visitors are treated fairly by third parties we recommend, however, we cannot be held responsible for the actions of another company and as such you will need to take the complaint up with them directly following their complaints procedure. This is usually first dealt with directly by them, or with the regulator and financial ombudsman.
Where the products are FCA-regulated
You can ask The Financial Ombudsman Service to review your complaint – they handle disputes with financial firms, but will only deal with your complaint once you have tried and failed to resolve the issue directly with the brokerage in question.
How to contact the Financial Ombudsman Service
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London E14 9SR
Phone: 0800 023 4 567 or 0300 123 9 123 from a mobile
Where complaints are related to a non-regulated product, there are no other official avenues than directly with the brokerage or via Trading Standards.