Mortgage Administrator

About the role

As a key member of the team, you’ll play a vital role in assisting both clients and advisors, ensuring a seamless mortgage and protection process. With a focus on delivering exceptional service, maintaining strict compliance standards, consistently sticking to our well defined advice process.

Responsibilities:

• Engage with clients, lenders, solicitors & advisors, addressing queries, offering guidance on the mortgage process, and providing excellent customer service.
• Obtain necessary documentation and information for lenders, ensuring compliance and uploading documents to lender portals.
• Problem solving skills – proactively liaising with BDMs & solicitors to resolve problems in a timely manner.
• Manage Mortgage & Protection administration from start to finish.
• Maintain a clean and reflective company pipeline.
• Demonstrate the ability to follow processes effectively.
• Consistently achieve and exceed targets, driving success for both yourself and the team.

Requirements:

• Work from home with occasional travel to Nottingham.
• Previous mortgage administration experience is required.
• Strong attention to detail and excellent organisational skills.
• Exceptional time management and phone manner.
• Ability to work under pressure and manage multiple priorities.
• Knowledge of mortgage processes and regulations.
• Proficiency in Google Suite, and lender portals.
• Great computer skills.
• Experience uploading documentation to lender portals.
• Exceptional customer service skills.

Why OMA?

We’re a growing mortgage brokerage with ambitious plans to achieve our mission of being the most loved for mortgages. We’re looking for people that align with our core values and want to really make a difference in their role, whether that’s delighting customers through exceptional service, or actively driving improvement in our processes.

Perks

• This role is a fully remote role, but we like to get the team together occasionally, so the ability to travel to Nottingham for meetings once a quarter is expected
• You’ll receive 23 holidays (plus bank holidays) as well as 2 bonus days for your birthday, and for our birthday. This will rise by a day a year until you hit 25 holidays.
• Optional Bupa health cash plan
• Life assurance and income protection

What’s next?

Send your CV and a cover letter to [email protected] explaining why you’re the right fit to join our customer-focused brokerage